Introduction

At SapphireSpring, your privacy is our priority. As a trusted real estate platform in the UAE, we are committed to safeguarding your personal data with the highest level of care and transparency. This Privacy Policy explains how we collect, use, protect, and disclose your information when you interact with our services—whether you’re buying, selling, leasing, or seeking mortgage assistance.

By using our website or engaging with any of our services, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Full name, phone number, email address, nationality, etc.
  
  
• Property Preferences: Location, budget, type (buy/sell/off-plan/leasing).
  
  
• Financial Information: Only when applying for mortgage solutions.
  
  
• Usage Data: IP address, browser type, device data, and interactions with our site.
  
  
• Communication History: Emails, inquiries, and chat support messages.
  
  

2. How We Use Your Information

We use your data to:

• Assist you in buying, selling, or leasing properties efficiently.
  
  
• Provide mortgage guidance and eligibility checks.
  
  
• Send updates, property alerts, and market trends.
  
  
• Improve our website performance and user experience.
  
  
• Comply with UAE regulations and ensure security.
  
  

3. How We Share Information

We never sell your information. However, we may share your data with:

• Trusted partners (e.g., mortgage brokers, legal advisors).
  
  
• Third-party tools for analytics, CRM, and communication (ensuring they follow strict privacy standards).
  
  
• Regulatory authorities, if required by UAE law.
  
  

4. Cookies and Tracking

Our website uses cookies to enhance your browsing experience, track performance, and analyze behavior. You may choose to disable cookies via your browser settings, although this may limit site functionality.

5. Your Rights

You have the right to:

• Access and review your data.
  
  
• Request corrections or updates.
  
  
• Ask us to delete your personal data (subject to legal exceptions).
  
  
• Opt-out of marketing emails at any time.
  
  

6. Data Security

We implement industry-standard security measures, encrypted data transmission, secure hosting, and internal controls to protect your information against unauthorized access or misuse.

7. Updates to This Policy

We may occasionally update this Privacy Policy to reflect changes in our services or legal requirements. Updates will be posted on this page, and your continued use of our website will constitute your acceptance of the revised policy.

8. Contact Us

For any questions or concerns regarding your data, please contact:

📧 Email: info@sapphirespring.ae
📍 Office: 24th Floor, Prime Tower, Business Bay, Dubai
📞 Phone: +971 50 124 5762